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svc_vehicle_custody_mobile_apps@coxautoinc.comFrequently Asked Questions
What is Secure Vehicle Transfer?
Secure Vehicle Transfer is a mobile app used by dealership agents to verify a customer's digital credential before releasing a vehicle at offsite pickup locations. It is part of the VECU vehicle custody platform.
How do I scan a VIN?
You can scan a VIN using your device camera (OCR), by selecting a photo from your gallery, by holding your device near an NFC tag on the vehicle, or by entering the VIN manually.
How does QR code verification work?
The customer presents a QR code from their digital credential. Scan the QR code with the app and the system will return a real-time status: approved, denied, or expired.
What devices are supported?
Secure Vehicle Transfer is available for iOS and Android devices. NFC scanning requires a device with NFC hardware.
Who can use this app?
This app is intended for dealership staff and authorized verifiers who participate in the VECU vehicle custody platform. It is a B2B enterprise application.
What do I do if a credential shows "expired" or "denied"?
If a credential is expired or denied, do not release the vehicle. Contact your dealership manager or the customer to resolve the issue through the VECU platform.